Frequently-Asked Questions - NDP 2022 



I have received NDP2022 Coupons. What are they for?

The NDP 2022 coupons are special discount and promotional coupons that have been made available in celebration of Singapore’s 57th National Day. These coupons are available as digital e-coupons and as printed coupons.  These coupons will be made available to both new and existing customers of Zero1. 


What are the offers available with the digital e-coupons and print coupons? 

There are two offers available. The coupons can be used to redeem $2 when you make a bill payment, or to redeem $1 off your 1st 3months subscription for any new purchases of any eligible Zero1 service plan. 


How long are the digital e-coupons or print coupons valid for? 

These coupons will be valid from 01 Jul to 31 December 2022. 


Are there any limits on the use of these digital coupons? 

Yes, the offer is limited to the first 5000 people using these coupons. Customers may use either the print or the e-coupon for their redemption - but not both - for the same redemption. For example, if you use the e-coupon to redeem $2 off your bill, you cannot use the print coupon to make another $2 redemption. However, you will still be able to use the print coupon to purchase a new line and get $1 off for each of the first 3 months. 


How do I use the coupons?

You have three ways of doing this. With your digital e-coupon or your print coupon: 

Go online to www.zero1.sg - and follow the instructions below

OR 

Use your iOS or Android Zero1 App (please download from the app store it if you haven't got it) - and follow the instructions below 

OR 

If you require assistance, go to Zero1 Trivex CS Centre located at 8 Burn Road, #01-05, Trivex, Singapore 369977,  Operating Hours: 9.30am - 5.30pm (excluding public holidays).


Instructions for use of New NDP 2022 coupon - Signup 

Online: 

Log into the Self Service Portal @ https://zero1.sg


If you are an existing customer wanting to sign-up for a new service plan, log in to your account using your existing email and password credentials or with one of mobile numbers from your account.

If you are a new customer, register for an account and provide the necessary details to complete the registration process.

Select one of the service plans (Zero1 Starter, Jumbo 60 or Jumbo 100 ONLY) you would like to subscribe to. 

Select your new mobile number/Golden number (chargeable) or port-in your existing mobile number. 

Add additional Value Added Services (eg. Calling Number Non Display, Parental Control) if required. 

Enter your personal information. 

Select the mode of SIM card collection – Delivery (chargeable) or Self Collect (free). 

Upload front and back of your ID images. 

Click to view your order summary

At the Order Summary page, enter the NDP Promo Code NDP2208NS, click to continue:

 

 

A green color notification box will pop up at the right-hand bottom screen to indicate you have successfully applied the NDP voucher or promo code: 

 

You will notice the original plan subscription (eg $6.90 for Zero1 Starter plan) is minus $1.00 NDP Promo and Total Payable Now ($5.90) will be charged to your card. 

Select your existing Credit/Debit or enter a new Credit/Debit card; 

check the check box to agree with Terms & Condition; click to complete your order.

 

 

 

 

 

Mobile (Zero1) App: 

Launch Mobile(Zero1) Apps 

If you are an existing customer wanting to sign-up for a new service plan, log in to your account using your existing email and password credentials or with one of mobile numbers from your account

If you are a new customer, register for an account and provide the necessary details to complete the registration process 

Select one of the service plans (Zero1 Starter, Jumbo 60 or Jumbo 100 ONLY) you would like to subscribe to. 

In the Explore Plans screen, click the “Enter promo code to enjoy discount” at the top banner 


                


Enter the NDP Promo Code NDP2208NS, click Apply.


            


At the top banner, it will indicate you have successfully applied the NDP voucher or promo code 


             


Add additional Value Added Services (Calling Number Non Display, Parental Control) if required. 
Click “Take this Plan” 

Select your new mobile number/Golden number (chargeable) or port-in your existing mobile number.
Enter your personal information.

Select the mode of SIM card collection – Delivery (chargeable) or Self Collect (free).
Upload front and back of your ID images.

At the Order Summary page, review the summary before clicking to continue:


                      

                

(m) You will notice the original plan subscription (eg $6.90 for Zeo1 Starter plan) is minus $1.00 NDP Promo and Total Payable Now ($5.90) will be charged to your card. 

(n) Select your existing Credit/Debit or enter a new Credit/Debit card; check the check box to agree with Terms & Condition; click to complete your order. 



Instructions for use of New NDP 2022 Coupons  - Online Bill payment

Online : 

Go to https://www.zero1.sg.

On the top right-hand corner, click on “Account Login” and enter your login details.

Click on “My Account”

Click on “My Bills"

You will see your Outstanding Amount (eg $ 9.90) or No Payment Required if there is no outstanding:  

 

or 

 

Click the button to continue 

Enter the amount to be paid (eg $9.90). Kindly note that minimum payable amount is $2.00 to use NDP voucher. Any unused voucher amount will NOT be refunded and no new voucher will be issued. 


 


Click the button to continue

Enter NDP Bill Payment Promo Code NDP2208BP, click button to apply the promo.

 

 

 

A green color notification box will pop-up at the right-hand bottom screen to indicate you have successfully applied the NDP voucher or promo code: 


    1. This voucher is limited to use once per account. Any unused voucher amount will NOT be refunded and no new voucher will be issued. 

      A red color error notification box will pop-out if you redeemed this voucher more than once.  

      The Payable Amount you entered from previous screen (eg $9.90); NDP2208BP Bill Payment Promo $2 discount and the Total Payable Now amount (final amount) to be charged to your card (eg $7.90). 

    1. Select your existing Credit/Debit card or enter a new Credit/Debit card, check the checkbox to agree with the Terms & Conditions to charge the Total Payable Now amount (eg $7.90). 


 


    1. The “Payment Confirmation” message will display if payment is charged successfully. This payment will reflect in your next bill. 

 

 

Mobile (Zero1) App :

Launch Mobile (Zero1) Apps

At the home page, click on “My Bill” (panel at the bottom of your screen) 

You will see your Outstanding Amount (eg $ 9.90) or No Payment Required if there is no outstanding:  


            or 

             


Click the button to continue

Enter the amount to be paid (eg $9.90). Kindly note that minimum payable amount is $2.00 to use NDP voucher. Unused voucher amounts will NOT be refunded and no new voucher will be issued. 


               


    1. Click the button to continue 

    1. Enter NDP Bill Payment Promo Code NDP2208BP, click button to apply the promo. 

 

             

    1. A green color notification box will pop-out on the right-hand bottom screen to indicate you have successfully applied the NDP voucher or promo code: 

    1.  

This voucher is limited to one use per account. Unused voucher amounts will NOT be refunded and no new voucher will be issued.

A red color error notification box will pop-up if you have redeemed this voucher more than once. 

(j)  The Payable Amount you entered from previous screen (eg $9.90); NDP2208BP Bill 

(K) Select your existing Credit/Debit card or enter a new Credit/Debit card, check the checkbox to agree with the Terms & Conditions to charge the Total Payable Now amount (eg $7.90). 


               


       (L) Payment Confirmation message will display if payment is charged successfully. This will reflect in your next bill. 


                 


What are the Terms and Conditions for the use of these coupons? 

The T&C’s are provided below: 

New Signups/Subscription coupon 

For walk-ins at the Zero1 Trivex CS Centre, please inform the Zero1 CS staff of your intention to use a coupon, and show the staff the coupon at the start of the Signup process.

For Online signups, the Promo code must be entered during online checkout.

Note that the offer is limited to one promo code redemption per new subscription, and cannot be used in conjunction with other promotions. 

Promotion is not exchangeable for cash 

Unused voucher amounts will NOT be refunded and no new voucher will be issued. 


Bill Payment coupon 

Promotion is available to the first 5,000 customers ONLY 

Promotion is applicable only for accounts without any overdue balance 

Customers can only redeem the offer once using promo code 

The Promo code must be entered during the bill payment 

Offer cannot be used with other promotions, discounts, coupons or privileges.

Promotion is non-exchangeable for cash 

 

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